SmallBizGenius Analysis
Miles Kimball is an online retailer offering a wide variety of unique and personalized gifts, household items, and seasonal decor. While many customers praise the product selection and value, recurring complaints about unexpected subscription charges and customer service issues raise concerns.
Category Breakdown
Scores based on analysis of 96 recent reviews
Unexpected Subscription Charges
2.0/10Numerous reviewers report being signed up for a VIP membership without their explicit consent, resulting in recurring monthly charges. Many feel scammed, stating they received no notification or benefit from the membership: "Signed me up for a 'vip membership' for a one time gift purchase and they've been charging me 20/mo. I just caught it and you get nothing for it! I feel scammed."
20 reviews mention thisCustomer Service Issues
4.0/10Many reviewers describe negative experiences with customer service, citing rudeness, unhelpfulness, and difficulty resolving issues. Some reviewers report long wait times and being hung up on: "Their customer service dept is horrible, rude and hangs up on you and won’t even help you."
18 reviews mention thisProduct Quality
6.5/10Reviews regarding product quality are mixed, with some customers satisfied and others disappointed. Some reviewers mention items arriving broken or not meeting expectations: "Not the quality I expected" while others praise the uniqueness and value: "Everything I get from Miles Kimball everyone asked where I get it from."
12 reviews mention thisShipping and Delivery
7.0/10Many reviewers are pleased with the speed of delivery and careful packaging. However, a few mention issues with missing items or damaged boxes: "Fast delivery, accurate products, and excellent personalization." and "Ordering on line was difficult because the sales person spoke in broken English. The order was made and when it got delivered the bottom of the box was broken and taped poorly back together."
10 reviews mention thisWebsite and Ordering Issues
5.0/10Several reviewers report difficulties navigating the website, encountering errors, or experiencing issues completing their orders. Some mention problems with discount codes not working or the website being difficult to use: "Their website has issues. I clicked submit but I never got any indication that the order went through."
8 reviews mention thisProduct Selection & Uniqueness
8.5/10A recurring theme is the wide variety of unique products offered by Miles Kimball, which customers appreciate. Reviewers often mention finding items they can't find elsewhere: "They have different products you don't see in stores."
7 reviews mention thisCalendar Quality (5-Year)
6.0/10Several reviewers who regularly purchase the 5-year calendar express disappointment with recent changes to the format, specifically the removal of monthly tabs. They find the new design less user-friendly: "I have purchased these calendars for years. This new one has the tabs for the year but not the months within the year. This is a big disappointment to me as I like the month tabs."
4 reviews mention thisPros & Cons
What Customers Love
"Everything I get from Miles Kimball everyone asked where I get it from. I tell them Miles Kimball I let them see the magazine and they never asked to order nothing so I don’t know but I sure do keep ordering from you and the older I get there’s more things that I need that I can use being elder."
"Fast delivery, accurate products, and excellent personalization."
"Love the variety of products at great prices!"
"Easy to place my order."
"The personalized item was shipped quickly and everything was correct."
Common Complaints
"Signed me up for a 'vip membership' for a one time gift purchase and they've been charging me 20/mo. I just caught it and you get nothing for it! I feel scammed."
"Their customer service dept is horrible, rude and hangs up on you and won’t even help you."
"Their website has issues. I clicked submit but I never got any indication that the order went through."
"Not the quality I expected"
"Ordering on line was difficult because the sales person spoke in broken English. The order was made and when it got delivered the bottom of the box was broken and taped poorly back together."
Common Questions About Mileskimball
Answers derived from customer review patterns
Is Mileskimball legit and trustworthy?
Miles Kimball is a real company with a long history, but customer reviews reveal some trustworthiness concerns. While many customers receive their orders and are happy with the products, a significant number report being charged for unwanted VIP memberships without their consent. This, coupled with complaints about customer service, suggests that customers should carefully review their orders and billing statements. While the company isn't a complete scam, these issues raise red flags.
Based on 25 reviewsDoes Mileskimball have good customer service?
Customer service experiences with Miles Kimball appear to be inconsistent. Some reviewers praise helpful and efficient customer service representatives who resolve their issues promptly. However, a larger number of reviewers report negative experiences, describing customer service as rude, unhelpful, and difficult to reach. Some customers mention long wait times and representatives who seem unable or unwilling to resolve their problems, indicating a lack of consistently good customer support.
Based on 20 reviewsIs Mileskimball worth it for small business?
For small businesses, Miles Kimball can be a mixed bag. The wide selection of unique and personalized items, coupled with reasonable prices, makes it an attractive option for finding gifts or promotional products. However, the reported issues with unexpected charges and inconsistent customer service pose a risk. Businesses should carefully weigh the potential benefits against the potential headaches before placing an order, especially if they require reliable and responsive customer support.
Based on 15 reviewsWhat is the product quality like at Miles Kimball?
Product quality at Miles Kimball seems to vary. Some customers are very satisfied with the quality of their purchases, describing them as well-made and as described. Others express disappointment, noting that the quality is lower than expected or that items arrive damaged. This suggests that while some products may be of good quality, there is a risk of receiving items that do not meet expectations.
Based on 12 reviewsWhy am I being charged for a VIP membership I didn't sign up for?
A common complaint among Miles Kimball customers is being enrolled in a VIP membership without their explicit consent. This often happens after making a purchase, with customers later discovering recurring monthly charges on their credit cards. Many claim they never agreed to the membership or received adequate notification about it. If you find yourself in this situation, contact Miles Kimball customer service immediately to cancel the membership and request a refund.
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